Dank Moringa Super Food Concentrate Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery will not be eligible for a refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. Processing times for refunds often vary.
If you’ve done all of this and still have not received your refund, please contact us at info@dankemoringa.com.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dankmoringa.com and send your item to:
Pudo Locker: Sasol Midrand, Gauteng.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should use Pudo Locker to Locker to post your product to:
Pudo Locker: Sasol Midrand, Gauteng.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth over R450, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you need any assistance, feel free to contact us via:
• WhatsApp: +27 62 392 2316
• Email: info@dankmoringa.com
• Address:
• Midrand, Gauteng, South
Office Hours:
• Monday to Friday: 08h00 – 18h00
• Saturday: 08h00 – 13h00