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Privacy Policy

To ensure all our digital users have the most pleasant online experience, we track certain information across the website in order to improve all the time.

Dank Moringa Super Food Concentrate Privacy Policy

(In accordance with The Protection of Personal Information Act. No. 4 of 2013)

• We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.

• Should you decide to register as a user on the Website or make use of our in-store/online services, we may require you to provide us with personal information, which includes but is not limited to:

• your name and surname;

• your email address;

• your physical address;

• your mobile number.

• Should your personal information change, please inform us in writing, providing us with updates to your personal information as soon as reasonably possible to enable us to update our records.

• You have the right to request a copy of your personal information we have on our records and the right to withdraw your consent for us to process your information.

• You may choose to provide additional personal information to us. By doing so, you agree to provide accurate and current information and not to impersonate or misrepresent any person or entity or falsely state or misrepresent your affiliation with anyone or anything.

• Dank Moringa Super Food Concentrate does not knowingly collect or process any Special Personal Information, such as religious or philosophical beliefs, race, ethnic origins, trade union memberships, etc.

• To make a request regarding your personal information, please contact info@dankmoringa.com.

How We Use Your Personal Information

Subject to clause 2.3 below, we will not, without your express consent:

• Use your personal information for any purpose other than as set out below:

• In relation to the ordering, sale, and delivery of goods;

• To contact you regarding current or new goods or services or any other goods offered by us or any of our divisions, affiliates, and/or partners (unless you have opted out of receiving marketing material from us);

• To inform you of new features, special offers, and promotional competitions offered by us or any of our divisions, affiliates, and/or partners (unless you have opted out of receiving marketing material from us);

• To improve our product selection and your experience on our website by, for example, monitoring your browsing habits or tracking your sales on the Website.

• Disclose your personal information to any third party other than as set out below:

• To our appointed employees and/or third-party service providers who assist us to interact with you via our website, email, or any other method for the ordering of goods or when delivering goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently.

• To law enforcement, government officials, fraud detection agencies, or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions.

• To our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services, etc.). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit.

• To our suppliers, should they need to liaise directly with you regarding any faulty goods you have purchased that require their involvement.

We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court, or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Dank Moringa Super Food Concentrate is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information.

• We will ensure that all our employees, third-party service providers, divisions, affiliates, and partners (including their employees and third-party service providers) having access to your consented personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

Ratings and Reviews

When you provide a rating or review of a product, you consent to us using that rating or review as we deem fit, including, without limitation, on the Website, in newsletters, or other marketing material. The name that will appear next to that rating or review is your First Name, as you provided upon registration. If you do not agree to this, please do not post any ratings or reviews on the Website. We will not display any of your contact details with a rating or review.

We will:

• Treat your personal information as strictly confidential, except where we are entitled to share it as set out in this policy.

• Take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction, damage, alteration, disclosure, or access.

• Provide you with access to your personal information to view and/or update personal details.

• Promptly notify you if we become aware of any unauthorized use, disclosure, or processing of your personal information.

• Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request.

• Upon your request, promptly return or destroy any and all of your personal information in our possession or control, except for that which we are legally obliged to retain.

• We will not retain your personal information longer than the period for which it was originally needed unless we are required by law to do so, or you consent to us retaining such information for a longer period.

• Dank Moringa Super Food Concentrate undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.

Children’s Privacy

• By using the Website or in-store services, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) and are not legally permitted to enter into a binding agreement, you may use the Website only with the direct involvement, supervision, and consent of a parent or legal guardian. The parent or legal guardian must give their consent, and such person agrees to be bound by these Terms and Conditions and to be liable and responsible for all obligations under Dank Moringa Super Food Concentrate’s privacy policies and trading terms and conditions.

Third-Party Information Disclosure

• If you disclose your personal information to a third party, such as an entity that operates a website linked to this Website, social media, or anyone other than Dank Moringa Super Food Concentrate, Dank Moringa Super Food Concentrate shall not be liable for any loss or damage, however arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information.

• You should always ensure that you read the privacy policy of any third party.

Cookies

• This Website makes use of “cookies” to automatically collect information and data through the standard operation of Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognize repeat users, facilitate your on-going access to and use of a website, and allow a website to track usage behaviour and compile aggregate data that will improve the functionality of the website, its content, and advertising.

• The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature.

• Please note that cookies may be necessary to provide you with certain features available on our website. If you disable the cookies on your browser, you may not be able to use those features, and your access to our website may therefore be limited.

• If you do not disable cookies, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this policy.

Linking to Third-Party Websites

• This Website may contain links or references to other websites (“Third-Party Websites”) that are outside of our control, including those of advertisers or suppliers. These Terms and Conditions do not apply to those Third-Party Websites, and Dank Moringa Super Food Concentrate is not responsible for the practices and/or privacy policies of those Third-Party Websites or the “cookies” they may use.

• Notwithstanding the fact that the Website may refer to or provide links to Third-Party Websites, your use of such Third-Party Websites is entirely at your own risk, and we are not responsible for any loss, expense, claim, or damage, whether direct, indirect, or consequential, arising from your use of such Third-Party Websites or your reliance on any information contained on them.

Security of Information

• We have employed and implemented industry-standard and/or generally accepted security measures to secure the integrity and confidentiality of all information submitted through our services, whether online or in-store. However, the security of information transmitted through the internet or via a mobile device can never be 100% guaranteed.

• We are not responsible for any interception or interruption of communications through the internet or for changes to or losses of data. Users of our services are responsible for maintaining the security of any password, user ID, or any other form of authentication involved in obtaining access to the password-protected or secure services of our website, online store, or other secure service areas.

• To protect you and your information, we may suspend your use of services, without notice, pending investigation if any breach of security is suspected.

• While we will take all reasonable steps to protect your privacy rights, we cannot guarantee or accept any liability for unauthorized or unlawful disclosures of your personal information made by third parties not under our control, unless such disclosure is a direct result of our gross negligence.